I would like to return my order

At Tezonnix, we want you to be fully satisfied with your purchase. If for any reason you need to return an item, our Returns & Refunds policy ensures a smooth and hassle-free process. Here’s what you need to know about returning your order on Tezonnix.

1. Eligibility for Returns

To return an item, please make sure it meets the following conditions:

• Return Window: Items must be returned within [5 days] from the date of delivery.
• Condition: The item must be unused, in its original packaging, and in the same condition as when it was received.
• Receipt or Proof of Purchase: You’ll need to provide a receipt or proof of purchase when requesting a return.

Certain items may not be eligible for return, including perishable goods, personalized products, or items marked as non-returnable by the vendor. Be sure to check the product’s return policy before making a purchase.

2. How to Return an Item

To start a return, follow these simple steps:

• Log into Your Account: Go to the My Orders section on the Tezonnix platform.
• Request a Return: Select the item you wish to return and click the “Request Return” button. Provide a reason for the return and any supporting details.
• Return Authorization: Once your return request is approved, you will receive return instructions, including the return address and any shipping guidelines.

3. Return Shipping

• Return Shipping Costs: You may be responsible for paying return shipping fees unless the item was defective or the wrong product was delivered.
• Shipping Label: You will receive a return shipping label (if applicable), which can be used to send the item back to the vendor.

4. Refund Process

Once your returned item is received and inspected by the vendor, your refund will be processed. Here’s what to expect:

• Refund Method: Refunds will be issued to your original payment method. Depending on your bank or payment provider, it may take [5 days] for the refund to appear in your account.
• Refund Notification: You will receive an email notification once your return has been processed and your refund has been initiated.

5. Exchanges

If you would like to exchange an item instead of returning it, please contact the vendor directly through Tezonnix for available exchange options.

6. Need Assistance?

If you have any questions or need further assistance with your return, feel free to contact our customer support team:

• Email: support@tezonnix.com

At Tezonnix, we are committed to making the return process easy and straightforward, ensuring you can shop with confidence!