Refunds and Disputes

At Tezonnix, we strive to provide a seamless shopping experience for all our customers. However, we understand that there may be instances where refunds or disputes arise. Our Refunds and Disputes Policy is designed to ensure transparency and fairness for both customers and vendors.

Refund Policy

1. Eligibility for Refunds:
   • Refunds are available for items that are defective, damaged, or not as described.
   • To be eligible for a refund, customers must contact our support team within 14 days of receiving the item.
2. Requesting a Refund:
   • Customers should email our support team at [Insert Email] with their order number and a detailed explanation of the issue.
   • Attach any relevant photos or documentation to help expedite the process.
3. Refund Process:
   • Once your request is received, our team will review the case and determine eligibility.
   • If approved, refunds will be processed to the original payment method within 5-7 business days.
   • Customers will be notified via email once the refund has been initiated.

Dispute Resolution

1. Filing a Dispute:

   • If you encounter any issues with your order that cannot be resolved through our standard refund process, you can file a dispute.
   • Disputes should be submitted within 30 days of the order date by contacting our support team.

2. Investigation:

   • Upon receiving your dispute, our team will investigate the issue thoroughly, reviewing all relevant information and communications.
   • Both the customer and the vendor may be contacted for additional details to resolve the dispute fairly.

3. Final Decision:

   • After the investigation, we will provide a resolution based on our findings.
   • The decision will be communicated via email, and any necessary actions (such as refunds or item returns) will be outlined.

Customer Support

For any questions or assistance regarding refunds or disputes, please reach out to our customer support team:

• Email: support@tezonnix.com

At Tezonnix, your satisfaction is our priority. We are committed to resolving issues promptly and fairly, ensuring a positive shopping experience for all our customers!