What if my order is damaged?

At Tezonnix, we understand that receiving a damaged item can be frustrating. Our goal is to resolve such issues quickly and effectively to ensure your satisfaction. Here’s what you need to know if your order arrives damaged.

1. Inspect Your Order

Upon receiving your package, please take a moment to inspect the contents:

• Check for Damage: Examine the item and packaging for any signs of damage.
• Document the Damage: If you find that your item is damaged, take clear photographs of the damage and the packaging.

2. Report the Damage

If you discover that your order is damaged, follow these steps to report the issue:

• Log into Your Account: Go to the My Orders section on the Tezonnix platform.
• Request a Return: Select the damaged item and click on the “Report Damage” or “Request Return” option. Be sure to include details about the damage and attach any photos you took.
• Submit Your Request: After submitting your request, you’ll receive a confirmation and further instructions regarding the next steps.

3. Return Shipping for Damaged Items

In most cases, you will not be responsible for return shipping fees for damaged items:

• Return Authorization: Once your damage report is approved, you will receive instructions for returning the damaged item, including a prepaid shipping label.
• Return Process: Follow the instructions provided to return the item to the vendor.

4. Refund or Replacement Options

After the vendor receives the damaged item, you can choose between the following options:

• Refund: If you prefer, a full refund will be issued to your original payment method.
• Replacement: Alternatively, you may opt for a replacement item to be sent to you at no additional cost.

5. Timelines for Resolution

• Processing Time: Once the vendor receives your damaged item, they will typically process refunds or replacements within [X days].
• Notification: You will receive an email notification once your request has been processed, informing you of the outcome.

6. Need Further Assistance?

If you encounter any issues during this process or have additional questions about your damaged order, please reach out to our customer support team:

• Email: support@tezonnix.com

At Tezonnix, we are dedicated to providing a positive shopping experience and ensuring that any issues with damaged orders are resolved promptly and fairly. Your satisfaction is our priority!