1. Introduction

At Tezonnix, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help. This Refund and Returns Policy outlines the conditions under which you may return products and request refunds.

2. Returns

2.1 Eligibility for Returns:

• To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
• Certain types of goods are exempt from being returned, such as perishable goods, custom products, and intimate or sanitary goods.

2.2 Return Timeframe:

• You have [30] days from the date of delivery to initiate a return.

2.3 Return Process:

• To initiate a return, please contact our customer service team at [Email Address] with your order number and reason for return.
• Once your return is approved, you will receive a Return Merchandise Authorization (RMA) number and instructions on how to send your item back to us.
• Please include your RMA number with your returned item.

2.4 Return Shipping:

• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
• We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for items lost in transit.

3. Refunds

3.1 Eligibility for Refunds:

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
• If your return is approved, we will process your refund to your original method of payment within [7-10] business days.

3.2 Late or Missing Refunds:

• If you haven’t received a refund after [10] business days, please check your bank account again.
• Then contact your credit card company or bank, as it may take some time before your refund is officially posted.
• If you’ve done all of this and still have not received your refund, please contact us at [Email Address].

4. Exchanges

4.1 Eligibility for Exchanges:

• We only replace items if they are defective or damaged. If you need to exchange an item for the same item, please contact us at [Email Address] with your order number and details of the defect or damage.

5. Non-Returnable Items

5.1 Types of Non-Returnable Items:

• Several types of goods are exempt from being returned:
  • Perishable goods (e.g., food, flowers)
  • Custom or personalized items
  • Intimate or sanitary goods (e.g., underwear, swimwear)
  • Hazardous materials or flammable liquids and gases
  • Gift cards
  • Downloadable software products
  • Some health and personal care items

6. Sale Items

• Only regular-priced items may be refunded. Sale items are not eligible for a refund.

7. Gifts

7.1 Gift Returns:

• If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
• If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.

8. Contact Us

If you have any questions about our Refund and Returns Policy, please contact us at:

Tezonnix Global Services
Address: Diana plaza 188 zike Avenue Awka, Anambra State Nigeria
Email: support@tezonnix.com, info@tezonnix.com