4.5kg Washing machine

Tezonnix Vendor Refund Policy

Effective Date: October 18 2024

At Tezonnix, we are committed to ensuring a smooth and transparent shopping experience for both buyers and vendors. This Refund Policy outlines the responsibilities of vendors on Tezonnix regarding refund requests, the circumstances under which refunds should be granted, and the processes involved.

1. Vendor Responsibilities

As a vendor on Tezonnix, you are responsible for delivering high-quality products and providing accurate descriptions. In the event of a refund request, you are expected to follow the guidelines outlined in this policy to ensure fair treatment for both you and the customer.

2. Eligibility for Refunds

Refunds may be issued in the following situations:

• Defective or Damaged Products: If the product is delivered in a defective or damaged condition, the customer is entitled to request a refund or replacement.
• Product Not as Described: If the product significantly differs from the description provided on the product listing (such as color, size, or functionality), the customer may request a refund.
• Non-Delivery: If the product is not delivered within the specified shipping time frame and the vendor fails to provide valid tracking information, the customer is entitled to a refund.
• Wrong Item Delivered: If the customer receives a different item from what they ordered, they may request a refund or replacement.

3. Conditions for Refund Approval

Refund requests will be approved based on the following conditions:

• Refund Request Timeframe: Customers must request a refund within [Insert Number of Days] days of receiving the product. Requests made after this timeframe may not be eligible for a refund unless otherwise specified by Tezonnix or the vendor.
• Proof of Issue: Customers may be required to provide proof of the defect, damage, or incorrect product received. This can include photos or videos showing the issue.
• Return of Products: In some cases, the customer may be required to return the product to the vendor in order to receive a refund. The vendor should clearly communicate the return address and any shipping requirements. The cost of return shipping may be covered by the vendor or the customer depending on the situation.

4. Refund Process

• Refund Request Submission: Customers can submit refund requests through Tezonnix’s customer support or directly through the order management system on the platform.
• Vendor Review: Vendors will be notified of the refund request and must review and respond to the request within [Insert Number of Days] days.
• Approval or Rejection: Vendors are responsible for approving or rejecting refund requests based on the conditions outlined in this policy. If a refund is approved, the refund will be processed through Tezonnix’s payment system.
• Refund Issuance: Once approved, refunds will be issued to the customer through the same payment method they used to make the purchase. The time it takes for the refund to reflect in the customer’s account will depend on their payment provider.

5. Non-Refundable Situations

Refunds may not be granted under the following circumstances:

• Change of Mind: Refunds may not be issued if the customer changes their mind after receiving the product, unless otherwise stated in the product listing or agreed upon by the vendor.
• Used or Altered Products: Refunds may not be granted if the product has been used, altered, or damaged by the customer after delivery.
• Custom or Personalized Products: Custom or personalized products that were made according to the customer’s specifications may not be eligible for refunds unless they are defective or not as described.

6. Refund Exceptions

Vendors may offer additional refund policies for their specific products, such as extended return periods or special conditions. These exceptions should be clearly stated in the product listing to avoid any misunderstandings.

7. Communication with Customers

Vendors are encouraged to maintain clear and respectful communication with customers during the refund process. All refund requests should be handled professionally and in a timely manner to ensure customer satisfaction.

8. Tezonnix’s Role

Tezonnix acts as an intermediary between the vendor and the customer during the refund process. In the event of a dispute, Tezonnix may intervene to resolve the issue in a fair and impartial manner. If a resolution cannot be reached, Tezonnix reserves the right to make the final decision regarding the refund.

9. Changes to This Refund Policy

Tezonnix reserves the right to modify this Refund Policy at any time. Vendors will be notified of any significant changes, and continued use of the Tezonnix platform after such changes will constitute acceptance of the new policy.

10. Contact Information

For any questions or concerns regarding this Refund Policy, please contact Tezonnix Vendor Support at:

Tezonnix Vendor Support
Email: support@tezonnix.com

This Refund Policy ensures that vendors on Tezonnix understand the conditions under which refunds are expected and helps protect both vendors and customers. Be sure to customize it to fit any specific rules or exceptions you want to implement on your platform.